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12 Month Warranty On All Etechtown Products

"Do you have a guarantee or warranty?"

Yes - Etechtown only chooses to stock the very best quality products from professional manufacturers. The quality is guaranteed.

All products that arrive in the Etechtown warehouse are checked for perfect appearance and correct functionality by our QC engineers.

Our packing team checks again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Colour Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)

Your orders are also guaranteed for successful delivery, 

"How Does Etechtown’s Warranty Compare To Other Online Sellers?”


Here is a quick comparison that shows how Etechtown does its best to provide a safe and fair B2B set of conditions to you:

Etechtown 
(real stock and warehouse, 
experienced and professional systems)

Other Online Sellers
 (inexperienced / unprofessional )

  • Products are sourced based on quality as the key factor, and we strictly reject many China-made products which are not up to standard for supplying to our customers.
  • Etechtown has an in-house full time Quality Control Team who are trained in strict testing policies. Most batches of electronic products coming into our warehouse are tested one by one for function and appearance.
  • Returns under warranty are exceptional. We have very low complaint/return rates.
  • In any rare cases our QC did not discover a problem, we solve RMA cases rapidly and immediately stop selling any unreliable item.
  • Other online electronics websites won't check the product before sending it to you since they don't have any Quality Control.
  • Other Online sellers don't hold stock and they list thousands of random products online. They have little or no serious attempt to guarantee the basic quality of the products they advertise for sale, because they are not physically handling them and not committing to warehouse stock as Etechtown does.
  • With less professional or private sellers from China, they won't have any serious guarantee and won't commit to help you if there is a problem.

Warranty duration:
Etechtown offers 12 Month warranty on products

Other sellers:
1 month warranty or no warranty at all

Customer support:
Etechtown has a professional English Speaking support team including 24/7 live chat. We will solve any product problem in a fast, professional, and friendly way.

Other sellers:
- Get ready for an nonexistent or poor quality email answering service.
- Your complaints are likely to be ignored by dubious sellers who don't wish to help you in an honest way.

 

How does the warranty work?
Due to our stringent sourcing and QC processes, the fault rate on products shipped out by Etechtown is very low. However, sometimes faults develop which couldn't be detected before, and we will allow you to return the product for testing and a free repair. The warranty exactly lasts for 365 days from the day you have received the product.

In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

 

Exceptions to Warranty

 

  • We do not offer warranty or support for products not bought from Etechtown.
  • The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
  • The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear. Signs of physical damage may cause us to refuse to provide free repair.
  • Accessories are not covered the same warranty that applies to the main product .
  • Projector Lamps have a special condition applied due to the fact that lifetime depends on hours of use.
  • RC Toys are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation .